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Digital Treasures

Buyer Protection

At Digital Kabari – Treasures, we are committed to creating a safer and more transparent marketplace for buyers.

Our Buyer Protection system is designed to reduce fraudulent activity, support genuine transactions, and provide buyers with clear processes for payments, auctions, verification, and order-related concerns.

1. Safe Marketplace Experience

Treasures uses account verification, transaction records, controlled auction participation, payment verification, and customer support to help create a more secure buying environment.

Buyers are encouraged to complete all transactions through the official Digital Kabari platform and follow the payment instructions displayed on their order or auction page.

2. Verified Auction Participation

Auction participation is limited to eligible registered users.

Before a user can participate in an auction, they must reach the required 60 bidding points through:

  • Email Verification: 20 Points

  • CNIC/KYC Verification: 40 Points

This verification process helps reduce:

  • Fake accounts

  • Anonymous bidding

  • Fraudulent users

  • Fake bids

  • Auction manipulation

3. Controlled Bidding

After successful verification, eligible users receive 3 free bids.

Once these bids are used, additional bids can be purchased through the available Bid Bundles on Treasures.

This system is designed to discourage fake or unnecessary bidding and encourage genuine participation.

4. Sellers Cannot Bid on Their Own Products

A seller or product owner is not allowed to bid on their own auction.

Using another account, associated person, or coordinated account to artificially increase the auction price is also prohibited.

Digital Kabari may review suspicious bidding activity and take appropriate action where necessary.

5. Secure Auction Payments

Auction payments are made through Bank Transfer using the official payment details displayed on the Digital Kabari payment page.

Buyers should only transfer funds using the bank account information or QR code displayed through the official platform.

After making payment, the buyer must:

  1. Upload payment proof.

  2. Submit the payment for verification.

  3. Wait for Digital Kabari admin approval.

Uploading payment proof does not automatically confirm payment.

A payment is considered verified only after it has been reviewed and approved by Digital Kabari.

6. Protection Against Unofficial Payments

For your safety, never send money using payment details received from:

  • Another buyer

  • A seller directly

  • An unknown WhatsApp number

  • Social media messages

  • Unofficial payment links

  • Any source outside the official Digital Kabari payment process

Always verify payment details through your official Treasures account.

7. Fixed-Price Order Protection

For fixed-price purchases, buyers should carefully review:

  • Product images

  • Product description

  • Price

  • Product condition

  • Available delivery information

  • Payment method

Fixed-price orders may currently support:

  • Cash on Delivery

  • Bank Transfer

Buyers should keep their order confirmation and payment records until the transaction is completed.

8. Product or Order Issues

If you experience an issue with an order, such as:

  • Receiving the wrong product

  • Receiving a product that materially differs from its listing

  • Payment not being reflected

  • Delivery-related issues

  • Problems with an auction order

contact Digital Kabari support as soon as reasonably possible.

To help us review your case, you may be asked to provide:

  • Order number

  • Auction reference

  • Payment proof

  • Product photographs

  • Product videos

  • Delivery information

  • Description of the issue

Digital Kabari will review the available transaction, listing, payment, and account records before determining the appropriate resolution.

9. Auction Winner Protection

When an auction ends, the final eligible winning bidder is provided with payment instructions through their account.

If the final auction amount is below PKR 50,000, full payment is required.

If the final auction amount is PKR 50,000 or above, the buyer may be provided the option to pay 30% of the winning amount to lock the bid and complete the remaining payment within the deadline displayed on the platform.

Buyers should always follow the payment instructions shown in their account.

10. Payment Proof & Records

Buyers should keep relevant transaction records until their order is fully completed.

Useful records may include:

  • Order confirmation

  • Bank transfer receipt

  • Payment screenshot

  • Auction result

  • Delivery evidence

  • Product photos or videos

  • Relevant support conversations

These records may help Digital Kabari review payment or order-related concerns.

11. Account & Personal Information Protection

Your personal information is not displayed publicly to other marketplace users.

Sensitive information such as:

  • CNIC details

  • CNIC images

  • Live verification photographs

  • Address

  • Mobile number

  • Email address

is handled as private account information and is used only where reasonably necessary for verification, transaction processing, security, support, or applicable requirements.

Passwords are stored using secure hashing methods and are not available to administrators in plain text.

12. Protect Your Account

Never share your:

  • Treasures password

  • Email password

  • Banking password

  • ATM PIN

  • OTP

  • Other confidential login credentials

Digital Kabari support will never require your password, PIN, or banking OTP to verify a normal transaction.

If you receive a suspicious request claiming to be from Digital Kabari, contact our official support channel.

13. Fraud & Suspicious Activity

Digital Kabari may review, restrict, suspend, or take other reasonable action against accounts involved in:

  • Fake bidding

  • Multiple-account manipulation

  • False KYC information

  • Fake payment proof

  • Seller self-bidding

  • Payment fraud

  • Unauthorized account access

  • Marketplace abuse

These controls help protect genuine buyers and maintain marketplace integrity.

14. Need Help?

If you have any concern regarding a purchase, auction, payment, verification, or account activity, contact us through:

WhatsApp Support

or

Digital Kabari Contact Form

Please provide your order or auction reference where possible so our support team can review your case more efficiently.